Raise a Concern or Complaint

If something isn't right at the club, we want to know so we can deal with it properly.

If anyone is in immediate danger, or a child is at risk of harm, call 000 now.

How we handle it

  1. Submitted
    Your concern is recorded in the club's private complaints register with a reference number.
  2. Acknowledged
    We let you know we've received it.
  3. Assigned
    The secretary assigns a suitable person to handle it.
  4. Under review
    The handler looks into it and keeps a record of what's done.
  5. Resolved and closed
    We record the outcome and let you know.

Complaint details are kept in a protected register that only the people handling them can see. Information is shared only with those who need it to deal with the matter.

The concern form

This is the form people will use once it opens. It can't be submitted yet.